| FAQ's |
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| How can I buy the tickets? |
Once you choose the event and ticket category, you must fill in the form to make the purchase order effective. The payment is made online by Visa or MasterCard credit/debit cards. In order to let you know that the purchase is really being processed, you will be sent a confirmation e-mail.
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| How shall I make the tickets payment effective? |
By Visa or MasterCard credit/debit cards. The payment is made online by means of a safe connection.
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| Is there any system to control the credit card data? |
The credit card information that you provide is immediately sent to your bank office. We do not manipulate nor have access to these data since the information is encrypted.
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| Where do you send the purchased tickets? |
When filling in the form you will be asked to provide an address inside the Spanish territory. The tickets will be delivered there about 3 or 4 days before the event. If you do not live in Spain permanently, you will have to provide your accommodation address in the country during your stay.
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| Will I need to pay any extra money in order to receive the tickets at my address? |
No. The tickets include VAT as well as postage and packing.
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| How do I know my purchase order has been successfully received? |
Once the transaction has been successfully completed, you will be sent a confirmation e-mail with all the details related to your purchase.
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| Are there any discounts available when buying the tickets? |
Our usual customers and groups can benefit from our discounts. Please contact us in order to inform you about them and see if they can be applied.
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| Where do the tickets correspond to? |
Regarding the Camp Nou tickets and in deference to our customers, we always offer the best tickets available in the chosen areas.
For further information, see the map For other events, see information on the specific event
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| Can I change my purchase order data once it has been performed? |
Just send us an e-mail with all the changes you want to apply, at:
info@real-madrid-ticket-services.co.uk
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| What happens if the tickets dates change once I have already bought them? |
A week before the event you will be sent a confirmation email in order to check the exact date, just in case there were any changes or just to remind you of the date and time of the event.
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| What does 'to buy in the "Booking" mode' mean? |
If you wisk to book tickets that are not in stock, as soon as we receive your booking order we do our best to get them. Once we obtain the tickets, we send you a booking confirmation e-mail. If we do not manage to get the tickets, you are refunded 100% of the amount paid and our company is exempt from any liability regarding any inconvenience caused to the customer.
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| Why your online tickets are more expensive than the stadium tickets? |
Our customer-oriented policy is to sell a service called Ticket Package. We do not sell the ticket only. The Ticket Package, depending on the city or the event, may include: the event tickets, a souvenir, a city guide book or map, and home delivery service. In many occasions, in order to guarantee the Ticket Package availability for our customers, we have to buy the Ticket Package at a higher price than their face value. Hence, our tickets can be more expensive than the tickets real price (face value). Or else, depending on supply-demand, we establish our Ticket Packages prices.
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| How can I contact you if I had a last minute emergency? |
We provide a telephone number for emergencies. It will be available 24 hours/day and up to 72 hours before the event (+ 34 690 278 507).
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| How can I cancel the tickets? |
Cancellations, changes or refunds are not allowed once the purchase or the booking has been accepted. Refunds are only accepted if our company does not manage to fulfill the purchase or booking. Before cancelling the purchase or booking -in case we did not manage to obtain the tickets chosen category- we would offer you lower category tickets and the difference in price would be refunded.
The tickets can not be cancelled, since we already warn you about the fact that matches may suffer date/time changes due to TV broadcastings and Champions League commitments. In general, the Saturday matches can be moved forward to Sunday or vice versa, and from Wednesday to any other weekday.
In order to keep informed about these possible changes, we do recommend you to check in the sports press.
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If you have any more doubts, contact us:
Drop us a line at info@real-madrid-ticket-services.co.uk and we will be pleased to help you. |
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